Duties and Responsibilities:
▪ Assess and manage all changes to BT Exact computing, telephony and environmental systems, from national and international sources, using the Bridge/Clarify change management tool.
▪ Arbitration with change coordinators and Senior Managers in the event of any conflicting views.
▪ Management and maintenance of change process documentation.
▪ Management of forward looking schedules.
▪ Provision of support to various CAB’s within BT Group.
▪ Provision of overviews and training on Change Management processes and tools as and when required.
▪ Negotiate all outages with appropriate customer/partner representatives.
▪ Updating/Development of Access database used for recording outages.
▪ Provision of monthly reports for management KPI’s.
▪ Experience of working within an ITIL and SLA driven environment.

Duties and Responsibilities:
▪ Providing Support for approximately 14,000 user accounts in Novell and Citrix.
▪ Providing Support for Outlook and managing Exchange Server 2000.
▪ Call logging through Remedy 5.0 and resolving the issues on first instance.
▪ Involved with a major project “ARTEMIS” resulted with the NTL and Telewest merger.
▪ Connecting to the PC's Remotely with VNC or Novell ConsoleOne or Citrix.
▪ Managing Restore and Backups with Tivoli.
▪ Supporting mainframe applications like AS400.
▪ Escalating the calls to the Desktop support or to the right group only if required.

Duties and Responsibilities:
▪ Desktop, laptops, Blackberry and servers support for about 6,000 users and covering 2 different sites onsite and few other sites remotely.
▪ Providing server support that included password reset, group maintenance, and account creation.
▪ Managing the users profile and about 20 domains with Active Directory.
▪ Managing and troubleshooting the issues with Lotus Notes 6 & 7.
▪ Resolving the issues logged with Peregrine Service Centre call logging systems.
▪ Involved with a major project “Desktop Transformation Project” for rollout of NT workstations to XP workstations.
▪ Configuration and troubleshooting of VPN and Dial-up connections.
▪ Troubleshooting of Ethernet and Token ring network connections.
▪ Installation and troubleshooting of various applications like Microsoft office, Siebel, Bloomberg, Work Manager Etc and over 800 applications approximately.
▪ Resolving problems with Printers and PC’s.
▪ Providing network support for TCP/IP and all connectivity issues
▪ Ghosting and Imaging Dell, IBM and HP PC’s using Norton Ghost7.

Duties and Responsibilities:
▪ Network Design and Implementation using NetViz 7.0 and Visio 2003 by modifying and starting from scratch.
▪ Deployed company wide migration from Windows NT to Windows 2000.
▪ Installation of Cisco Router, Switches and Firewall.
▪ Assisting with Server builds and maintenance.
▪ Extensive cabling for all hardware.
▪ Configuration of IP addresses.
▪ Installation of various applications on Windows 2000.
▪ Providing Desktop, Server and Laptop support.
▪ Troubleshooting and supporting Network, Hardware and software.
▪ Web design and development using Dreamweaver and HTML.
▪ Assisting with purchasing of the required hardware and software.

Duties and Responsibilities:
▪ Primary task was to rollout PCs from Windows NT to Windows XP.
▪ Installation of PCs, Laptops, peripheral devices and software.
▪ Configuring and Managing TCP/IP.
▪ Accept delivery of IT equipments from suppliers and maintaining the stock room.
▪ Assist in the delivery of IT equipments to customer sites.
▪ Ensuring that all quality documentation appropriate to the task being performed is completed.

Duties and Responsibilities:
• Monitoring User and Network Activities and Managing Day-To-Day Computer Problems within the Company.
• Installation and Configuration of Windows 2000 Server and Workstations and Installation of Various Applications on Windows 2000 and Windows 2003.
• Configuring ISDN, Leased Line and Broadband connections for Corporates.
• Working in a Team for Troubleshooting LAN Problems and Working with Cisco Switches (2950 And 4500 Series) and Hubs.
• Installing And Configuring Cisco Routers (700, 800, 1700, 2500 Series) and Firewalls (Pix 500 Series) in Onsite Projects.
• Assisting with all queries related to Internet and Data Networks.