• Entry and management of opportunities into the CRM System.
• Acted as the main point of contact for the account managers: prompting, coordinating their actions, organising and attending monthly sales meetings
• Followed up on all Sales Deliverables (brochures, technical information, bids..)
• Issued weekly, monthly and quarterly sales reports
• Kept the Agent’s Pipeline up to date
• Liaised with the Finance Department to send out quarterly agents' commission statements, and follow up on outstanding related issues

• Supervised and acted as part of a team providing the first point of contact for MoneyGram agents and customers
• Provided sales support to regional offices: working closely with the regional business development managers, assisting in identifying new opportunities
• Co-managed implementation of improvement operation techniques achieving a 30% increase in regional target numbers
• Service reporting: issued weekly and monthly reports to management with operational progress on outstanding regional issues, new agents statistics, add-ons to the network and customer complaints (meeting SLA)

• Assisted the Middle East regional office and facilitated the sales process: dealing with various queries and following up until resolution
• Provided customer service dealing with a high level telephone and e support on company’s product and various queries
• First point of contact for agents in the Maghreb region: logged all incidents and tracked progress on outstanding queries, translated and interpreted communications between clients and head office
• Trained new agents on Moneygram procedures and the point-of-sale system: through training trips (to Morocco and Paris), presentations and visit reports
• Accountability for the operational process of setting up new accounts within the region: liaising with Risk and Legal to clear or escalate outstanding issues, keeping service level agreements
• Cleared issues raised from the helpdesk: add-ons process, troubleshoot IT and telecommunications problems

• Responsibility for receiving, viewing, scheduling and monitoring the process of the TV commercials until presentation: this included sequencing breaks and making them ready for Presentation before Transmission
• Liaised between Sales and the Presentation Departments to integrate and book on air commercials in between programs and live shows
• Coordinated with Sales to ensure quick response to clients complaints in terms of compensation, upgrading or other special deals for their spots improving client retention
• Chased outstanding commercials
• Worked as part of a close-knit team checking the reconciliation of the commercial's financial revenues within Sales and Marketing
• Issued serial numbers for incoming commercials, and maintained a comprehensive log for all commercials within the Department’s Library

• Provided personal assistance to the General Manager based in London through daily reports: correspondence, travel arrangements, organising board meetings
• Provided administrative assistance to the GEI technical staff
• Advised contract administrators when approval of material submittals is overdue
• Organised the filing system

• Prepared an index of early maps in publications (800 entries)
• Catalogued the poster collection (1400 items) and a large number of maps
• Assisted students through servicing the collections
• Collected archival materials from seminars and activities done on campus