▪ Design and delivery of various behavioural skills programmes to increase efficiencies at Organisational, Team and Individual levels.
▪ Facilitation of training and development interventions at all levels (including Board Directors) across a range of industries.
▪ Development of bespoke packages for use by training teams and managers in business.

▪ Championed and implemented a Leadership and Organisational Development programme with the senior management team, supported by the introduction of a Values programme in which I was a key player, resulting in a positive shift in culture and enhanced customer service delivery.
▪ Supported the development of a performance management culture introducing a performance management process which became best practice throughout the plc.
▪ Established an internal communications programme to cascade business briefings, conferences and regular updates to employees
▪ Assisted in the reorganisation of a worldwide overseas structure including the introduction of re-defined roles, objectives and KPIs with development programmes to support the changes and the cultural differences.
▪ Developed and championed a new induction process designed to increase retention and staff productivity within the first few weeks of employment.

▪ Headed a Training and Development function for a major Tour Operator supporting the business (employing over 2,000 employees) through mergers, acquisitions and culture change.
▪ Persuaded the company to change their approach to employee development, enabling managers to have greater involvement in training, reduce training costs and increase capability, sales and customer focus
▪ Controlled a budget of circa £1m, reducing this by 35% through integration and streamlining of the function.
▪ Managed a team of eight training officers providing direction, support and development. This team increased to fourteen for six months every year with temporary secondments.

▪ Designed, delivered and evaluated a range of training interventions for the business.
▪ Partnered with line managers to agree and implement annual training and development plans.
▪ Supported ad hoc business initiatives by collaborating with stakeholders to produce bespoke interventions.
▪ Coached new and seconded trainers in all aspects of training and development.

▪ Provided training and development support to overseas regions with passenger carryings exceeding 2 million per year.
▪ Designed ad hoc training packages for delivery by line managers.
▪ Developed and delivered foundation courses for all overseas positions.

▪ 1988 – 1991 Resort Manager (Overseas Based)
▪ 1985 – 1988 Overseas Representative