Responsibilities and deliverables:

• Exclusively responsible for delivering coaching support to BUPA’s National Account Managers, Corporate Account Managers, Senior Management Team and Operations Team.
• Responsible for the Analysis, Design, Delivery and Evaluation of all skills, motivational and knowledge training for the Corporate Business Sales teams.
• Designed, Developed and Planned the Implementation of internal succession planning model incorporating the whole of B2B Sales.
• Utilised around the business as a Facilitator for meetings and workshops.
• Delivered coaching support to individuals in all roles in line with personal development and succession planning.
• Design and delivery of training strategy in line with the strategic business plan incorporating all employees across the business.
• Played an active role in the development of the training/coaching team.

Responsibilities and deliverables:

• Managed a team of Street fundraisers.
• Exceeding target on behalf of some high profile clients such as; Save the Children, Help the Aged, Action Aid and The Samaritans.
• Delivered coaching and development support to my fellow team leaders from the northern region.
• Total autonomy of Recruitment and retention of staff – Delivering the lowest attrition rates within the organisation.
• Delivering a consistently excellent performance, consistently achieving the highest performance within the UK based organisation.

• A short term contract to develop a training ethos within the company.
• Designed Team Leader training modules and increase performance management within out-bound sales department.

Responsibilities and deliverables:

• Exclusively responsible for developing a measurable and effective coaching structure for the Liverpool Office of Norwich Union Direct.
• The development and management of 12 sales coaches delivering coaching support to 300 sales executives.
• Aided the development and creation of a Coaching Team in the Customer Service department.
• Launched a succession planning model in the Liverpool office focusing on Team Management and Coaching Roles.
• Redesigned the working practices to meet FSA guidelines.
• Developed a flexible shift pattern to maximise the utility of resources and deliver an improved work/life balance for the sales department.

• Managed a team of 10-12 sales executives.
• Consistently achieved a top 5 performance in the sales leagues (50+ teams)

• Proactively sold domestic insurance on both inbound and outbound calls.
• Achieved excellent results and earned promotion to Team Leader.

• Contacted existing BT customers at home to increase value on their business by offering further services and packages to their bill.