Duties and Responsibilities: This is the continuation of the EDRM rollout, now working across London and the UK. Similar responsibilities to the pilot programme but role now more defined. Additionally to previous duties I am providing support for Microsoft Office 2003, particularly Outlook.

Duties and Responsibilities: To carry out one-day courses on all Microsoft Office applications up to Expert level. Develop own courseware and training materials to for use on training days. Also included training in many other popular applications such as Lotus, Adobe and Macromedia. Organisations trained at include EMI Music and Metropolitan Police.

Duties and Responsibilities: During refuelling outage at the station, I was responsible for ensuring compliance with Confined Space Regulations during maintenance work. This was office and site-based as I needed to conduct safety tours of confined spaces as well as maintaining accurate records of these.

Duties and Responsibilities: Working prior to refuelling outage, I was required to hold courses for Induction, Security and Nuclear Safety procedures. These courses were delivered to approximately 1000 contractors, working on the refuelling outage.

Duties and Responsibilities: To provide training and support for pilot roll-out of Tower TRIM electronic document management system. This includes classroom-based training courses for up to eight delegates and floor-walking support after training days.

Duties and Responsibilities: To provide training and support for Windows XP/Office 2003 rollout. I was responsible for conducting seminars prior to migration and then post-migration floor walking. I also provide one to one mentoring sessions when required.

Duties and Responsibilities: I was working on the rollout of the Choose and Book system to GPs and Hospitals. This role required me to travel to various sites and deliver group, one-to-one training sessions and presentations. Also included was to assist with the design of course materials

Duties and Responsibilities: Training and delivery of City & Guilds E-Quals 7262 covering Word, Access, Excel, Publisher, PowerPoint, Outlook, Internet Explorer and IT principles at levels 1 and 2. I was primarily required to assist students through course workbooks, providing group and one to one tutorials when needed. I also carried out regular reviews of student progress and the associated documentation. The job also included marking and grading of assessments.

Duties and Responsibilities: This position required me to start an I.T. department from the beginning. I was responsible for the ongoing training needs of 25 colleagues as well as the maintenance and updating of 25 notebook computers and a desktop-based network. The training was mostly on all MS Office applications but included other popular applications. I was required to design all coursework including tools for assessing IT skills and provide line managers with TNA for all staff. On a regular basis, I was also required to design and create bespoke software for a variety of business related functions, including web-based applications. The training was carried out in a variety of situations and group sizes.

Duties and Responsibilities: Primarily the job was a field-based position, travelling to various stores to carry out training with sales staff in all aspects of IT and training for Store Managers in all aspects of MIS. I was involved in the design of training programmes and in the allocation of resource for this. The job began at the early stages of the EPOS revolution and required me to update my own knowledge on a regular basis. I was also responsible for the installation of software and hardware, as required.