Achievements and Responsibilities:
• Responsible for direct account management of major clients, and customer services and for new business generation, and the twenty-four hour operation
• Heavily involved with projects that could affect the direction of the business. E.g. Project managed the new pricing system.
• Successfully won the FedEx account worth £20million profit.
• Project Management including key successes i.e. Triangle “Express Network Forum” with the representatives for all the major companies in the sector such as Business Post, GeoPost, DHL, City Link, ANC, TNT, Nightfreight, UPS and Parcelforce, to discuss common concerns with regard to government policy, to internal projects such as setting up of new pricing systems, as well as working with key decision makers when costing and planning for major tenders.

KEY SKILLS:

• I am a senior Manager with extensive experience in man-management and business skills, having run a region with circa 1000 employees and owner-drivers and with a turnover of £55m.
• I am used to operating in a cost and customer service driven business, which is heavily reliant on my leadership skills to drive compliance, quality and change.
• I have worked in the warehouse, logistics and distribution sector for three of the industry leading organisations within the UK: Business Post (the Global Service Provider for FedEx within the UK), Target Express.
• During this time I have contributed to servicing contracts with major Blue Chip organisations such as Transworld Publishing, Systemax, Computacenter, Dell, Bell Micro, Harper Collins Publishers, JVC, Micro Peripherals, 3M, The Royal Bank of Scotland, to name a few, with everything from parcel delivery, warehousing, pallet delivery, mail, technical couriers etc. Developing business opportunities with clients, ensuring the needs of all key stakeholders are meet as well as achieving the needs of the business and motivating teams, are all areas in which I have experience.
• Managing individuals in roles as diverse as manual labourers and drivers to sales managers and commercial General Managers, I understand fully the importance of relationship building, staff perception and being an inspirational leader to employees.

KEY ACHIEVEMENTS:

• Led change management project for cultural change for Business Post. Key priority for the company of 4500 staff. Introduced a new way of working and cultural shift.
• Transformed London locations into consistent high service achievers with increased profitability and lower customer attrition.
• Developed key change initiatives to help improve company’s effiency i.e. Created a daily profit and loss forecasting spreadsheet, which was rolled out nationally to allow site managers to track expenditure daily & introduced KPIs.
• Nominated by CEO for Institute of Logistics Young Manager of the Year Award
• Managed a customer base of turnover £55million maintained customer change during company merger.