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Printer friendly ]Network Engineer and Customer Relationship Manager - Rotherham, South Yorkshire, UK
I am an IT Support specialist with over 10 years of experience, working with Small to Medium Size businesses as well as within IT departments.
I can provide many references upon request, and have a satisfied existing client base.
I am able to assist your company with all aspects of IT.
This can be liasing with third party vendors on your behalf, or actually performing server installations and configurations.
| Rating: |  |
| Hourly Rate: | £39.58 |
| Available From: | Now | Seller ID: | 249250 |
 : Hourly rate shown includes a discount of 25% for registered charities. |
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Last 5 Ratings
Excellent
05 June 2007: Khuram has supported and maintained our infrastructure for many years now and the level of professionalism is outstanding. Would and have already recommended him to a number of my friends and customers
Excellent
05 June 2007: Managed my growth from 2 staff to growth of 35, also managed two office moves with minimal disruption
Excellent
05 June 2007: Khuram introduced us to many new ways of working and made our life, as a computer shop and cybercafe much easier. We had been struggling to find someone who could give us some honest advice, and also show us the necessary ways of implementation.
Most customers will be very impressed with what he can manage
Excellent
05 June 2007: Very professional but pleasant with it, extremely helpful
Excellent
05 June 2007: Khuram was a placement student when he worked for TWI and was an excellent choice for our support role.
[ Top | Ratings | CV | Skills ]
CV
- 10 years in 1st and 2nd line desktop support
- 4 years in server support and system admin roles
- Wide business experience; great ability in being able to understand business context.
- Familiar with all Microsoft server and desktop technologies.
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Employment History
(Jun 2004 to Jun 2007)
Network Engineer and Customer Relationship Manager
RotherhamI am currently self-employed in this multi faceted role. My typical network support duties include:-
- Server support
- Server setup, configuration and deployment
- Dealing with escalated calls.
I mainly work with Microsoft Windows Server technologies, such as Windows Server, Microsoft Exchange and ISA. I have gained a vast amount of technical experience, due to supporting a wide variety of configurations and business contexts.
The second part to my role, is managing the existing and potentially new customer base.
This includes:-
- Making site visits to asses client situation
- Managing bespoke software development projects
- Managing IT projects for SME's
- Preparation of internal use and external use documents in accordance with Best Practises
- Preparation of marketing material, (namely content writing and general direction)
- Liasing with third party vendors
(Oct 2003 to Jun 2004)
IT Helpdesk Analyst
Doncaster• 1st / 2nd line support using ‘PC Anywhere’ to 120 Branches nationwide
• Windows NT,2k, XP Support
• MS Exchange (New Mailboxes, Distribution lists)
• MS SQL (New Logins)
• IT Purchasing
• Support for in-house proprietary software
• Liaising with 2nd /3rd line support staff as well as 3rd Party contractors
• Regular contributions of innovation and improvement to IT strategy
(Jun 2001 to Oct 2003)
Support Engineer and supervisor
Sheffield Computer Services, Sheffield• Customer facing role, meeting business clients to assess and advise on their IT requirements. Management of small IT projects
• 2nd line IT Support to business clients and internal staff
• Preparation of internal procedures and policies
• Supervised staff in desktop PC assembly and end-user support.
• Provided IT support services such as LAN support, on-site repair and server installation for external business clients.
• Procurement of Computer Components
(Jan 2000 to Jan 2001)
IT Support Officer
TWI Limited, CambridgeMy primary Job Role was to provide desktop support to the 300 users in this medium size company. I worked as part of a team of 4 and was commended on my speed and efficiency in resolving support issues.
• Responsible for 1st and 2nd line IT support to more than 300 users
• Shadowed senior IT technician in network server administration
• Setup of Dial-up-Networking and Repair on Laptops
• Involved in major rollout of Microsoft Outlook 2000 around site
• Royal Blue Helpdesk: Call logging and Resolving
Professional Qualifications
Microsoft Small Business specialist
Microsoft Certified Professional
Education
(Jun 2006 to Jun 2006)
Microsoft Partner program
Microsoft Small Business Specialist.
(Jun 2005 to Jun 2005)
Sheffield Hallam University
Microsoft Certified Professional: Windows 2000 Operating systems, networking and administration.
(Sep 2001 to Jun 2002)
Sheffield Hallam University
BSc Computer Studies: Information Systems, Advanced Databases, Management of IT projects
(Sep 1998 to Jun 2001)
Sheffield Hallam University
HND Software Engineering: Object orientated programming, Information processing and Systems Development.
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Categories & Skills
IT & Internet
Categories
Skills
- .NET (IT Tools/Middleware - Microsoft)
- 3 Com (Routers & Firewalls)
- Alcatel (Routers & Firewalls)
- Apache
- Broadband (Networks)
- Consultancy (IT Management)
- DHCP (Networks)
- DNS (Networks)
- DOS (Operating Systems - Microsoft)
- Exchange (Server Software - Microsoft)
- Fast Ethernet (Networks)
- FTP (Networks)
- Gigabyte Ethernet (Networks)
- IIS (Server Software - Microsoft)
- IP (Networks)
- LAN (Networks)
- LAN Network Management (Networks)
- Linux (Operating Systems)
- Mail (Server Software - Microsoft)
- Microsoft (IT Tools/Middleware)
- Microsoft (Operating Systems)
- Microsoft (Server Software)
- NetBIOS (Networks)
- Network Design (Networks)
- Pocket PC (Operating Systems - Microsoft)
- Proxy Server (Server Software - Microsoft)
- Red Hat (Operating Systems - Linux)
- RIP (Networks)
- Site Server (Server Software - Microsoft)
- SMTP (Networks)
- SNMP (Networks)
- Software Evaluation (IT Management)
- Software Implementation (IT Management)
- TCP/IP (Networks)
- TFTP (Networks)
- UDP (Networks)
- VPN
- WAN
- Win32 (Operating Systems - Microsoft)
- Windows 2000 (Operating Systems - Microsoft)
- Windows 2003 (Operating Systems - Microsoft)
- Windows 9x (Operating Systems - Microsoft)
- Windows CE (Operating Systems - Microsoft)
- Windows NT (Operating Systems - Microsoft)
- Windows Vista (Operating Systems - Microsoft)
- Windows XP (Operating Systems - Microsoft)
- WinGate Pro (Server Software)
- WinProxy (Server Software)
- WINS (Networks)
- Wireless (Networks)
Media & Creative
Categories
Skills
- Business to Business (Writing)
- Business Writing (Writing)
- Copywriting (Writing)
- Creative Writing (Writing)
- IT & Internet (Writing)
- Promotional Material
- Web Content (Writing)
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