CV

2006 - Present Supremacy Training solutions

Own venture, designed training solutions for brown Shipley, North Somerset council, north Devon healthcare trust and numerous freelance training consultants. Public seminars running in “Presenting with power“, “Cold calling for those who hate to cold call” and “How to succeed at anything”. Available for training projects and consultancy

2004 - 2006 Training and Development Co-ordinator, Allianz Legal Protection

Developed a commercial training programme that increased knowledge of sales and relationship building technique and contributed towards account retention
Developed a leadership programme that made team leaders more effective through integrating the appraisal system and increased efficiency in the organisation by re-iterating key performance management systems and coaching skills
Responsible for setting up the induction, technical and regulatory training programmes.

2002 - 2004 Sales, soft skills and leadership trainer

Designed, delivered and evaluated a seven module sales training programme to a 120 seat call centre
Sales increased an average of 15% per team
BPO Projects, spent 2 months in Trivandrum, India delivering training to a new outbound call centre.
Delivered training and coaching to team leaders to develop skill, this had direct impact on their teams results
Consultant to failing team leaders to increase performance

2000 - 2002 Team Manager Cornhill Direct

Responsible for 11 full time outbound sales advisors
Team grossed £1.1 million GWP where target was £800,000
Responsible for day to day running including training, motivation and performance management

1999 - 2000 Outbound sales advisor Cornhill Direct

Rep of the year 1999
Ranged from 80 - 95 policies per month (target was 35 policies per month)
Closing and consultative selling specialist

Employment History

Education