Reporting to Head of People Development and working at a senior business level with the HR Directors (HRD), Divisional CEO’s and Managing Directors of Serco’s 8 Business Divisions.
• Worked with the top Divisional HRD’s on the design of a new ‘Leadership Model’ for Serco to enable the identification, reward, retention and development of current and future leaders (Performance Management, Resourcing, High Potential and Emerging Leader Programmes).
• Responsible for the design and development of a ‘Performance Management’ framework for Serco globally (46,000 employees) utilising a 5 point rating system that can be applied across the organisation and also in the identification of High Potentials and Emerging Leaders, this is linked to Serco’s ‘Pay for Performance’ senior leader remuneration plan and is currently in the first phase of pilot and implementation with the top 300 leaders.
• Worked closely with external consultants on the design and construction of a Leadership based 360’ tool to support Performance Management as well as Leadership Development for Serco’s top 300 leaders. This is currently in the first stages of pilot.
• Provided executive coaching support to senior business leaders (Director level) in support of personal leadership and team development.
• Outsourced the delivery of Project and Programme Management training delivery and Middle Management learning interventions within Serco which has led to projected ongoing cost savings in excess of £75,000 per annum.
• Provided internal consultancy to a range of business divisions on leadership & management development programmes.
• Delivery of high quality learning interventions in support of the Serco Leadership Programme (SLP)
• Programme Director for Serco’s involvement within the ‘Leaders UK’ Leadership Development programme run by the National School of Government.
• Programme Director for two Institute of Directors (IoD) programmes (Certificate and Diploma).
• Programme Director for a CMI Level 5 Diploma in Management.

• Working at senior management level as a Learning & Development Consultant / Project Manager delivering consultancy and ‘hands on’ delivery of Leadership, Management, Performance Management, ‘Soft Skills’ and Project Management events as well as Change Management programmes. Clients have included:

Office of the Deputy Prime Minister (ODPM)
Driver Vehicle Licensing Agency (DVLA)
Defence Science and Technology Laboratory
British Airports Authority (BAA)
British Energy
Estyn

• Initial consultancy and later permanent programme manager for the Europe Middle East & Africa phase of a Global sales training programme which resulted in cost savings of €713,000 per annum over a 3 4 year period within EMEA.
• Design and delivery of Relationship Sales programmes to support the above programme
• Change Management and Organisational Development (Learning & Development function) programme within Sales EMEA L&D to enable a structured L&D function to organically grow to meet current and future training needs.
• Enabled Dell Sales Training to meet the demands placed upon it by changing the way ‘High Impact Sales Training’ was delivered to senior sales mangers and sales directors
• Coaching and Mentoring of senior and middle executives within the EMEA L&D function to allow for a more structured and organic approach to succession planning and talent management
• Introduced a robust framework for the evaluation of sales and management training programmes, demonstrating cost reduction through Return on Investment by linking with business measures such as reduced recruitment costs and increased retention rate as well as improved an overall increase in sales targets met and achieved.
• Managed a team of three sales trainers during this period.
• Self funded psychometric training course leading to British Psychological Society certificates of competence in Level A, B intermediate and B intermediate +

• Coaching and relationship sales coaching to sales foprce and Business Development Managers
• Leadership and Management development for junior, middle and senior managers within Alcatel Telecom (UK&I)
• Change Management and Functional Development for UK & Ireland - ‘Alcatel University’ which resulted in improved customer relationships and new training contracts worth in the region of £100,000.
• Key Account Manager for Level (3) Communications and WorldCom.
• Design and Delivery of ‘off the shelf’ and bespoke learning solutions for major multi-national clients to enable them to realise business objectives in the most cost effective manner.
• Provided career and personal development coaching to employees of all grades during periods of redundancy within Alcatel.
• Management of a team of two Consultants who operated at Middle Management level.

• Development of new course material and course design for new products.
• Functional Development of training centre by the introduction of improved customer care and customer experience metrics.
• Designed and implemented complex training solutions to enable customers to meet financially specific Service Level Agreements.

• Practical leadership training to junior and senior leaders within HM Forces (Army, RAF and RN)
• Designed, develop, deliver and manage multi faceted training solutions within a military environment.
• Programme design and roll out of annual training cycles taking into account budgetary constraints
• Design and delivery of technical and military training for upwards of 800+ personnel.
• Design and delivery of ‘soft’ skills training for leavers of all ranks enabling them to better integrate within a civilian environment.
• Led the training & development of Field training for non Field Force Service staff.
• Successfully delivered training solutions using the most appropriate delivery method.
• Leadership & management of a team of 20 soldiers working in a sensitive & secure communications environment, which included performance and succession management.