I have experience in a cross section of market sectors including IT, Chemical & Engineering, Construction & Retail. Both Business to business & Business to consumer. Working with clients implementing ALL aspects of new/old marketing plan.

Project parameters:
• Lead Generation: Cold calling, sourcing contacts, direct mailing and database management, attending networking events and exhibitions
• Develop and build new customer/client data bases for clients with an understanding of their business.
• Market Research both online, face to face and telephone
• Customer Satisfaction Surveys and Mystery Shopping.
• Telemarketing/Telesales training
Design company branding, domain name, logo and all company correspondence

Position: (2003 - 2005) – Office Manager + Book Keeper
(1999 - 2003) - Free lance marketer on contract
This company dealt with chemistry Dept’s in universities across Europe supplying, a specialised analytical instrument detecting Carbon, Hydrogen & Nitrogen.
Duties:
• Day to day co-ordination of all customer communications written and verbal
• Updated manual accounts system to book keeping via Sage
• Stock control and ordering via Sage
• Customer data base maintenance and build - including setting up appointments for the European Sales Manager
• Sales executive diary co-ordination. The appointments were made by myself with senior members of various universities in Europe & the M.O.D UK.
• Set up and implement office procedure to ISO:9000 using Visio software to streamline the day to day running of the office to reduce errors and to helped grow the sales pipeline
• March 2004 I was sent to Chicago USA to assist on trade stand.

Organised and managed Trade and Direct public shows. In the Bucks, Berks and Middlesex area.
• Recruitment of stand personnel
• Train in-house and ongoing
• Negotiate cost and sighting of stand pitches
• Collate and manage new leads generated

First year telesales appointment maker – Cold calling homeowners and making appointments for sales team.
From 1995
Promoted to Telemarketing Manager

After in-house sales training I had a very successful commission only sales career. Dealing with customers in their own homes selling double glazing and conservatories. Frequent winner of the national sales league.

Trade and public show stand duties including generating new leads dealing with customers F2F. Making appointment for the sales team