Responsible for the formulation of a relocation strategy for the IT and Technical teams within the newly formed Virgin Media. Defined IT Moves process allowing the previously disparate moves support functions to provide a smoother, more cohesive moves service for all business units.

Responsible for all IT aspects of all office relocation moves across UK for ZFS and their onsite, outsourced partners including Equant/Orange Business Services, IBM, Capita and CSC. Managing up to 40 concurrent moves projects; enabling 600 - 800 user moves per month. Working with OBS to manage moves and changes to all networking equipment, telephony and circuits as required. Managing team of up to 20 staff. Fitting-out of new premises, and decommissioning of redundant buildings and equipment. Close liaison with end-customer, internal partners (Premises managers, space planners) outsourced and external suppliers (including fit-out, mechanical and electrical, and removals contractors) and senior stakeholders to board level. Project planning, feasibility, budgets, governance, change control, risks and issues, progress reporting.

Responsible for the smooth deployment of ‘BP Passport’ (a standardised operating environment for desktop/laptop users, based on MS Windows XP) across multiple UK sites; hardware refresh (IBM and/or Dell desktops and laptops): both allowing BP to offer its users unprecedented working flexibility using wireless technology. My involvement included securing business buy-in, hardware vendor selection, defining scope for each new site, coordinating training resource, management of risks and issues, monitoring and motivation of multiple off-site deployment teams, deployment, management of budget and schedule using PRINCE2 methodology, regular reports to the stakeholders and post-implementation review. MS Project, MS Office Pro.

Working within the IT Project Management team: leading IT Infrastructure and Moves projects from project start-up, through implementation, governance, snagging, acceptance, operational handover and post-implementation review. Delivery of full life-cycle infrastructure projects into UK Data Centre and eDataCentre. Proactive management of multiple concurrent projects using established PM principles and processes. Matrix management of multi-disciplined teams and monitoring of various workstreams for each project. Actively involved in review and overhaul of Zurich’s Infrastructure Project Team processes and documentation. Regular progress reporting, budget and resource forecasting, and management of risks and issues.
MS Project 2000, MS Project Central and MS Office.

Zurich Financial Services assignments included:
Premises moves:
• Complete restack and refit of 2 ZFS offices in Cheltenham to accommodate relocation of 800 users from other ZFS locations, including the complete decommissioning of ex-Eagle Star building in central Cheltenham. Total of 2200 user moves, 4000 device moves and 200 NT and NetWare server moves
• Restack of ZFS employees and IT equipment across 4 major ZFS offices in Swindon to accommodate departmental reorganisation. Approximately 700 user moves, 1500 device moves and 45 server moves in total.
• Premises consolidation project across ZFS London. Approximately 1500 user moves and 50 server moves in total.

Rollout Manager for global IT project for Cathay Pacific Airways (CX). Based out of Hong Kong: Reporting to the Programme Manager; responsible for the successful, early delivery of a standardised hard- and software platform (NT4/Compaq) to all client sites across EMEA. Rollout and contingency planning using PRINCE2 methodology. Client liaison at local and HQ levels. Allocated and co-ordinated central and local engineering teams. Managed relationship between CX and their incumbent service delivery providers. Helped to define rollout and site acceptance processes. Regular reporting on risks and issues, progress, resource and budget management. Implementation of Change and MAC Requests. Completion of documentation prior to site handover to Compaq. Working to tight deadlines whilst remaining sensitive to cultural differences. Extensive travel.

Rollout Manager (May ’00 – Nov ’00). Based out of Frankfurt: Working on a global NT4 rollout and hardware refresh for Lufthansa Airlines, comprising 6,000 workstations and servers across 400 sites. Co-ordination of all rollout processes from initial configuration and installation through to the final sign off and acceptance by the client. Management of multiple concurrent installations using PRINCE2 methodology. Allocation and management of rollout teams. Maintenance of project records using Primavera and MS Office. Risk & Issues Logging. Extensive travel.
Based Implementation Acceptance Manager (Nov ’99 – May ’00). Based out of Frankfurt: Sole responsibility for successful site sign-off. Defined / refined processes and documentation used for Acceptance. Collated all post-implementation information through liaison with the Rollout Manager, third party install team and client (Lufthansa). Chaired each acceptance meeting, ensuring that all issues raised were logged and resolved. Handover of completed support documentation to Operations dept. Extensive travel.

Based out of Munich: Implemented weekly Sales Activity project, reporting major Wins, Losses & Opportunities for EMEA. Presentation of detailed WLO reports to Senior Vice President for EMEA and senior management team. Reporting targets achieved six months ahead of schedule. Set-up and maintenance of WLO project intranet site, using MS FrontPage. MS Office, MS Project. German language skills.

Project Co-ordinator (Feb '98 - Dec '98). Working on a 300 unit video conferencing rollout for BP and Computacenter. Deputised for Project Manager two days weekly. Relationship management between client and other third party support companies. Regular written progress reports and action plans for BP Site Integration Manager. Investigation and resolution of ongoing problems. MS Office, MS Project.
Project Co-ordinator (Oct '96 - Feb '98) for large oil related accounts including BP COE global roll out of over 3,000 PCs and 150 high-spec servers plus other related products and services. Duties included customer liaison, technical specification, kit procurement, and management of the delivery and installation across UK and overseas offices.

Responsible for the smooth daily running of 30 checkouts in busy city centre supermarket. Management, motivation and training of 80+ staff. Implementation of major customer service initiatives. Store representative for regional Customer Service forums. Management of Cash Office, Tobacco Kiosk and National Lottery terminals. Company First Aider. Elected Chairperson of Social Club.

Fashion Retail Manager. Promoted from Sales Asst. to Manager in less than six months. Motivated sales team into exceeding sales targets that resulted in our winning nine national in-house competitions. Duties included merchandising, setting sales targets and staffing levels. Responsible for all stocktaking, cash reconciliation and banking.