Currently providing a range of practical solutions to SME's in the East of England and North London, across a wide range of industries.

Have delivered specific programmes to a wide range of industries, SME's to large enterprises.

Project Manager (using PRINCE2 and HP's own methodology) within the Defence Projects Group of Hewlett-Packard Consulting. The overall project had a multi-million scope to fit an IT infrastructure providing ‘office’ applications.
My role, involved rebuilding relationships with the customer, prioritising issues and deliverables, and then completing the tasks to defined standards.
Key achievements were:
* To develop new procedures for the approval of Commercial Off The Shelf (COTS) equipment for the official programme, with substantially shortened lead times and costs.
* Establish mutually beneficial business relationships between the two project teams.
* To formulate, document, and deliver the project quality plan.
* Masterminded the reliability trials that enabled the system to gain approval, which had been delayed by three years.
* Management of primary external supplier.

As a result of these actions significant improvements in programme deliverables were achieved, and relationships re-established on a professional and business basis.

HP’s European Support-Marketing
The role involved:
* To investigate the feasibility of providing local country support for specific products
* To develop a standard set of communication tools for standardised European support measures
* To ensure performance delivery on a new contract with Racal, who had decided to outsource their support activities to HP
Developed a feasibility study for local country support, which introduced new concepts for local suppliers to deliver support for HP products.
Developed new harmonised processes for pan-European support, and innovative ways of displaying this visually, to assist uptake and conformance, to HP’s competitive advantage.
Managed the support delivery strategy for a major communications equipment provider. This required extensive diplomatic negotiations regarding the contract as many of the customer's managers' jobs were at risk. The contract was given a high priority as it was part of a much wider commercial relationship with the customer and it had to be delivered to demanding standards due to its visibility at board level.

Automotive Products Group Manager.

Reporting to the UK Integrated Systems Support Division (ISSD) Business Manager, I was responsible for establishing and managing the worldwide support for the newly introduced range of HP's Automotive Diagnostic products.

Responsibilities and Achievements.

Developed and implemented support strategies for several major motor manufacturers to cover their dealerships in 120 Countries. This was established through a network of regional repair centres (HP and external vendors) in; Australia, Brazil, Italy, Japan, UK, and the United States. Including the appraisal and selection of suitable managers and engineers from existing employees at the local entities.
Grew revenue to 13% of UK ISSD, and created additional revenue streams for other European and International entities within ISSD.
Overall responsibility for customer satisfaction measures, performance levels, product development.
Developed logistics process and delivery performance measures criteria with two International courier companies.
Recruited and managed (including performance appraisal and development, and salary administration), a team of three Support Account Managers.
Leading member of the liaison team working with the US manufacturing division on new product development and support.
Provided product support strategy, including training, for HP Hajiochi (Japan) service Centre. Also provided helpdesk training for customer in Japan.
Managed the people and process issues when the existing in-house repair work was outsourced, for both 'on-site' and 'return to bench' activities.
Established EDI links for customers and business partners, including first external database access for sub-contractors to ISSD.