Freelance Training and Development consultant. Committed to designing and delivering programmes tailored to meet the needs of clients such as;

Sky Television Call Centres. Successfully pioneered the delivery of Call Centre specific Management Programmes for almost 200 hundred Team Managers and Team Leaders who gained nationally recognised qualifications as a result.

NDS – 60 team leaders and team managers developed using a blend of study materials and skills development workshops.

BBC North – Workshops designed and delivered on Customer Service and Writing Skills for accountants.

Pilkington Plc – skills development workshops delivered on appraisal training, train the trainer and graduate team building and communications skills.

Railtrack – Coaching and Mentoring workshops designed and delivered for Senior Managers.

Merseyside TEC and South and East Cheshire TEC – Management development programmes delivered using blended learning and leading to nationally recognised qualifications. Also, workshops designed and delivered on Time Management, Assertiveness and Personal Development.

The Open University – Team Leader training for Administration Team Leaders.

United Utilities – NVQ Assessor Training for Technical Trainers. NVQ 5 in Management for Technical and General Managers.

The Environment Agency- Various courses delivered including Selection Interview skills, Recruitment and Managing Performance for senior managers.

British Gas – Presentation Skills for staff and managers, Competence based Selection Interview skills for staff and managers, Team Leader Training delivered through workshops and work-based assignments.

Iceland Frozen Foods – Designed and delivered NVQ 5 Management Programme for Area Managers. Quality Management Workshops for Area Managers.

Rolls-Royce – Selection Interview Skills workshops delivered for HR and Management, Appraisal Skills workshops for staff and management.

Transco – Produced Team Development Activities for use by Transco managers. Team building workshops delivered.

Homeowners Friendly Society – Report Writing Skills workshops designed and delivered for staff and managers.

Securicor – acted as advisor and assessor for Northern Team Managers on NVQ 3 in Management.

Excellent ratings achieved from participants across all programmes.

Recruited, developed and managed a team of six Programme Managers to achieve delivery of development programmes to agreed specification and budget. Programmes included Management and Technical programmes lasting from six to eighteen months. 90% of the programmes led to a nationally recognised qualification. Programmes delivered on client premises throughout the UK.
The job involved a large volume of programmes and learners and called for a high degree of analysis in relation to tutor completion rates, achievement of programme objectives and the resulting evaluation reports.
Developed and managed a national network of tutors, trainers, advisors and assessors.
Developed excellent working relationships with many National Award and Lead Bodies. Achieved delivery status with these on behalf of the College and ensured compliance with standards and requirements.
Devised, implemented and cascaded learner support models for the effective delivery of Open College Programmes, particularly in relation to Management NVQs.
Participated in The College’s strategic and operational decision making procedures as a member of the Operations Group, Academic Board and Product Review Group.
Successfully delivered large, multi-site programmes, on time and on budget for clients such as;

North West Water – First Line Manager Development programme for c400 participants and leading to a nationally recognised qualification. 40 groups in 18 locations delivered in 9 months using self-study materials, tutorials, work based assignments and skills development workshops. Delivered on time and within budget.

United Distillers – managed the delivery of a bespoke programme for 90 managers throughout Scotland. Learners gained a SCOTVEC HNC in Management. The programme consisted of self -study materials, work based assignments, tutorials and skills development workshops specifically designed for the business.

B&Q – c. 200 First Line Managers developed using blended learning techniques. 18 Groups working simultaneously in 16 locations from Edinburgh to Exeter. Delivered over 6 months, on time and within budget.
British Gas – pioneered Open Learning delivery techniques on behalf of British Gas. Over 20 groups of supervisors gained nationally recognised qualifications with success rates exceeding 90%.

Ultimately managed over two hundred programmes per annum consisting of 3,000 learners with an average completion rate of 84%. Achieved annual turnover on programmes in excess of £2m in less than five years.

Managed national delivery of training for 2,500 learners for clients such as The Post Office, Habitat, Fosters Menswear and Argyll Stores.
Devised and delivered tutor training and support programmes.
Closely involved with clients on a consultancy basis.
Wrote Open and Flexible Learning Materials.

Delivered business related courses for students up to HND level. Also responsible for designing and delivering residential YTS programmes.

Undertook the full range of advisory work and specialised in industrial and commercial liaison to market the careers service.

Sold advertising space in trade directories to companies in the south Manchester area.
Consistent, on-target performance and grew the business through the acquisition of new accounts.

An energetic, enthusiastic and skilled teacher. Successful in primary and secondary schools.
Initiated The Duke of Edinburgh Award Scheme and managed the administration of public examinations in a large comprehensive school.
Organised and facilitated extra curricula youth clubs, outdoor activities and adventure holidays.