Working as a Freelance Consultant with numerous organisations including: The Home Office, The NSPCC, Legal & General, American Express, Transport for London, Business Link, Local & District Councils, Police & NHS.

• Part of a team of four, responsible for the design & delivery of management & personal development & customer service programmes, bespoke interventions, coaching and consultancy across all business streams.

Managing a small team, responsible for co-ordinating & implementing a high profile project (£2 Million budget) restructuring call centres and administration teams, including job design & recruitment of 140 staff.

• Manager of the IFA New Business Call Centre, a team of 45 staff, involving overall supervision, performance management, recruitment, development and productivity of department.

• Working within the Finance and IFA New Business departments responsible for coaching staff, developing individuals, the overall team and management to enhance the delivery of a first-class service to customers. Development of competency based recruitment, development and performance management systems.

• Recruited to fulfil this role with the objective of establishing a new department, providing training and development to 270 staff, and reporting to the HR Director.

• Responsible for co-ordinating the training & development strand of a franchise project across Europe and Israel, visiting franchise partners overseas and providing a training package for European staff relocating to the UK

• Responsible for the day-to-day management of a team of 12 staff involving overall supervision, performance management, recruitment, development and allocation of work.

• On the completion of education joined the family business as a partner. Moved to pursue a career with American Express and initially started as a Call Centre Representative before being promoted to Senior Customer Services Representative, which involved training of new staff.