Program Manager

• Management of multiple pan European programs and the individuals within these projects; ensuring these are completed on time and within budget. These span various departments and countries within UPC
• Communication to Management, Project Team, Steering Committee and Gating Committees regarding new and current projects
• Presentation and budget writing
• Production of project description documents, MS Project plans, scoping documents, minute taking and action logging.

Affiliate Service Manager

• Account Management of 3 UPC affiliates. Including single point of contact for escalations.
• The design, testing and implementation of processes and procedures within 3 Operations teams in different countries to ensure the smooth running of each department.
• Ensure that external SLAs are adhered to and escalate to vendor and UPC Management when a supplier breaks an SLA.

Office Infrastructure Manager

• Design, implementation and communication of internal Service Level Agreements.
• Design, document and educate personnel in the process and procedures.
• Report Writing
• Forecast the yearly budget and any necessary reforecast during the year. Ensure the final yearly figures are below budget.
• Negotiation of contracts. Ensure that all contracts meet operations requirements and that they come within budget restraints.
▪ Draw up training programs and staff incentive programs with external vendors and Engineers.
▪ Ensure all Operational documentation is up to date and shared between all parties.
▪ Office Management – Manage the administration / back office team consisting of 6 people

When I first came to The Netherlands I registered with Randstad employment agency prior to receiving a permanent contract. I worked with AT&T Unisource as a Marketing Assistant and Unisource as a Legal Assistant.

▪ Responsible for solely setting up and running a new office in Miami and one in Buenos Aires, Argentina. This included the installing of computer equipment, all computer software applications, e-mail addresses, Internet connections, networks and telephone systems. I also trained colleagues how to use these. Setting up of company and personal bank accounts, liaising with new suppliers and arranging credit accounts. Recruitment and training of local personnel to ensure the effective running of the office after my departure.
▪ Responsible for the day-to-day running of the UK office.
▪ Account Management of blue chip companies. Assisting them in sales promotional activities
▪ Designing of presentations to clients, including researching the market for each individual presentation.
• Arrange large corporate events with participants from around the world.
• Running of the Accounts department, including sales and purchase ledger, company expenses and assisting in the end of year reports.
• Maintaining confidential personnel files