Onsite IT Support, Remote IT Support, Web Development

Job Profile: Dixons Group is a Retail chain group having chain of stores all over UK & Europe. They have an IT Retail Store Chain named PC World Stores all over UK and Europe. I work in the Business Centre and support the Business / Corporate customers for their IT needs by giving them consultancy and then selling them, required products and services which is sold by PC World. I also help the Customer Services Department in Troubleshooting computer related hardware and software queries and problems. I am in top 5 positions in the country for selling the Leasing product “Smartplan” which is exclusive for B2B customers.

Job Profile: The Company is an ISO 9001:2000 Company which was into Assembling Computer Memory Modules in India and their major buyers were Zenith, PCS, Ingram Micro, HCL, Samsung, and many other major Computer Assemblers. It was also into Distribution of ASRock Motherboards in India. As Product Manager I handled the products of the Company for its detailing, promotion and support activities. My added responsibility is the Marketing and Communication of our Company and its various products, wherein I had to interact with the OEM buyers, our Branch offices, Print Media for releasing Advertisements and Product reviews etc. I also had to conduct Road shows and other product promotion drives like Schemes, lucky draws, contest etc.
As IT Manager I handled the IT Infrastructure of the Company i.e. Networking, Desktops, Laptops, Mail Server/Internet Server, Antivirus Protection & CCTV Implementation and running.

Job Profile: Being the Manager I had the total responsibility of the profitability of the division. I handled the Annual Maintenance Contract of our customers, Get New Projects, Study the viability and costing then implementing the same. Additionally I handled the New Product Division where evaluation, testing and determining the product quality is undertaken. I had the responsibility of determining the power and features of AMD CPU's in relation to the customer requirement and identifying specific motherboards for the processor and evaluating the same. I also had the responsibility of media planning like advertisements in Leading News Papers, Online Advertisements and Web promotions of the company, Marketing Strategy, Channel partner identifying, Conducting Road Shows in Major Cities of India, etc. I also handled their day-to-day computer problems and IT support.

Job Profile: Handling of Internet Related Inquires, Trouble Shooting, Web-Site Registration, Hosting, Designing and Server Management. I also handled Customer Support and Installation of Modems, ISDN etc. We also provide Solutions like Internet Sharing on a Network and Modem Sharing on a Network. I handled the Complete Department of Customized Solutions.

Job Profile: I had to co-ordinate with the marketing team of the company and then do the Internet and Email Installation at the customers premises when they directed me to do so. I also had to handle the Training of the Customer to use these systems without problem. I had to independently handle the Customer support duties like speaking to the customers on phone and solve them on phone and if the problem is major then do visits to the customers place and solve the problem.