Seller 244643

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Seller 244643 - Wakefield, Yorkshire, UK

Rating:

Unrated (New)

Hourly Rate:

£26.67

Available From:

Now

Overview:

Extensive experience in technical and business documentation across diverse industries and products using mainstream commercial software.

: Hourly rate shown includes a discount of 20% for registered charities.

[ Top | CV | Skills ]

CV

Product documentation and online help
Appreciation of user requirements at all levels
Experience of designing user support systems
Experience of documenting user support applications
Experience/Appreciation of whole product support
Experience/Appreciation of formal methodologies and quality management
Knowledge of development life-cycles (Define/Design/Produce/Test/Implement)
Experience of single-sourcing/DITA technologies
Strong analytical skills
Experience of process documentation
Excellent written/oral communication
Solution-oriented approach with effective time-management skills
Strong inter-personal skills
The capacity to work alone or as part of a team
Basic knowledge of German, French, Spanish, Swedish (reading)
Experience of leading commercial applications:
- MS Office/Access/Project
- HTML/XML/Dreamweaver/Front Page
- Rational Rose\Visual SourceSafe
- Lotus Notes
- Visio/Corel/Illustrator
- Framemaker/Webworks, Ventura, Pagemaker
- Robohelp, Forehelp, MS Help Authoring, FAR

Employment History

(May 2008 to Jul 2008)

Information Developer

Walldorf, Germany

Produced online help for SAP 7 CRM, CRM on Demand WAV5, ans eSOA.

(Dec 2006 to Jun 2007)

Technical Author

Birmingham

Produced operational guides for Access network equipment used to convert and aggregate PDH/SDH/Ethernet traffic to IP protocol in BT’s 21CN.

(Sep 2006 to Dec 2006)

Henley-in-Arden

Building the Docpro website and other collaborative sites to go live mid-November.
Researching the new version of Robohelp for beta testing.
Researching video as a new service offering.

(Jun 2006 to Sep 2006)

Technical Author

Stockholm, Sweden

As consultant maintained installation, operations, API guides and user guides for trading, risk, settlement, and clearing applications for stocks and shares.

(Apr 2005 to May 2006)

(Optical Network Solutions/Applications Development)

Position: As consultant:
* produced installation, configuration, troubleshooting guides
* produced online help files
* advised on templates/processes

Products:
* Metro Ethernet products (FSP 150)
* Managed Fibre Access (FSP 500)
* C/TWDM Products (F7)
* Network Management Applications (Element Manager)

(Jun 2004 to Mar 2005)

Technical Author

Ericsson Mobile Internet Applications, Stockholm

(Telecommunications Manufacturer)

Produced:
* configuration, operations and maintenance documentation
* online help files
* graphical user interface

Products: 3G Multimedia Messaging Platforms; Mobile Internet Enabling proxy, Push Engine, Push Proxy Gateway.

(Jan 2004 to Jun 2004)

3di/RS Components

(Manufacturer/Retailer of commercial and industrial components and products)

Position: As part of a project to redesign and reduce RS’ catalogue volume, produced paged-based Word files for a content and structure review of their catalogues and electronic commerce websites.

Products: Paper-based catalogues displaying RS’ commercial and industrial products and components.

(Sep 2003 to Jan 2004)

Smoothonline, Bradford

(internet application development)

Position: As Technical Author produced a sales brochure for the company’s products and services.

Products: Web site content production and electronic commerce applications.

(Nov 2002 to Dec 2002)

Appium Technologies, Malmo, Sweden

(Telecommunications Applications and Platforms Development)

Position:: As Technical Author produced:
* Administrator’s Guide
* User’s Guide

Product: Fuzion - an application which allows a user to manage communications from voice, web and WAP portals.

(May 2002 to Jun 2002)

Ericsson Mobile Platforms, Lund, Sweden

(Telecommunications Manufacturer)

Position: As Technical Author produced:
* Overviews
* Application Development Guide
* Configuration Manuals
* Software Development Kit User Guides

Product: 2.5 / 3G Mobile Platforms

Professional Qualifications

Project management techniques, and project startup and planning.
EDUCATION

1981 - 1984 Huddersfield Polytechnic

Three-year BA (Hons) degree course in Humanities (English, German, Philosophy)

1985 -1986 Leeds Polytechnic

Business Administration Course (WP, Marketing, German, Accounting Principles)

1982 Vienna University

Three-month course in German language, literature and culture

COURSES
1987 Guardian Training - Leeds

Four-month course in technical writing covering communication, documentation, styles and standards and programming

1997 EDS Training

Project management techniques, and project startup and planning.

Education

(Sep 1981 to Jul 1984)

Huddersfield Polytechnic

Three-year BA (Hons) degree course in Humanities (English, German, Philosophy)

CV

POSITION
Technical Author

SUMMARY
I have extensive experience in research and development projects across diverse industries, mainly in documentation but also in project management, configuration management, testing and user support.

SKILLS
Product documentation and online help
Appreciation of user requirements at all levels
Experience of designing user support systems
Experience of documenting user support applications
Experience/Appreciation of whole product support
Experience/Appreciation of formal methodologies and quality management
Knowledge of development life-cycles (Define/Design/Produce/Test/Implement)
Experience of single-sourcing/DITA technologies
Strong analytical skills
Experience of process documentation
Excellent written/oral communication
Solution-oriented approach with effective time-management skills
Strong inter-personal skills
The capacity to work alone or as part of a team
Basic knowledge of German, French, Spanish, Swedish (reading)
Experience of leading commercial applications:
- MS Office/Access/Project
- HTML/XML/Dreamweaver/Front Page
- Rational Rose\Visual SourceSafe
- Lotus Notes
- Visio/Corel/Illustrator
- Framemaker/Webworks, Ventura, Pagemaker
- Robohelp, Forehelp, MS Help Authoring, FAR

OTHER INFORMATION

I hold a current driving licence, and I have a working knowledge of French, German and Spanish.

[ Top | CV | Skills ]