My productive role as Director of this company has, to date, included:

* Writing Technical Manuals to support a number of bespoke automated production systems, with mechanical, hydraulic, pneumatic, electronic and software content.
* Bid support for a major computer systems company.
* Content editing for a disk-based sports training package.
* Processing data from Excel into a complex format Word document for the NHS, requiring macro development in both applications.
* Compilation of manuals to support bespoke processing plant for the food industry.
* Editing for format and content a suite of Management, Strategy and Specification documents for a major organisation in the Rail industry.

Productive (Technical Author) work on a variety of projects, including (samples only):

* Technical Manuals (Operating, Maintenance) for Banknote Sorting Machine
* User Guides for Financial Software, associated On-Line Help files
* Hard Copy Training Materials for Major Computer Company
* Computer-Based Business Training Package for Major Computer Company
* On-line Parts List for Mobile Telephone Base Station
* Bid Support in Civil Engineering, Computer Systems, Telecomms
* Project Management of Technical Documentation and Training Material production for Mobile GPRS System
* Project Management of Technical Documentation and Training Material production for SAP System in Phamaceutical Industry

Managerial Responsibilities included:

• Resourcing, to meet project timescales, using in-house and contract personnel,
recruitment of new staff. Liaison with sales function to ensure match between
resources and orders, current and anticipated
• Management of all productive staff, directly and indirectly, to meet budgets and
clients’ requirements. Recruitment of new staff.
• Consultancy, to investigate clients’ documentation requirements and produce
cost- and time-efficient solutions presented in report form, to allow work to be
commissioned.
• Sales Support, including technical liaison and analysis, costing new work,
producing proposals.
• Account Management for selected customers.

Operations Manager, Technical Information Division [reporting to Financial
Director]
In addition to role of Eastleigh Office Manager (see later), responsible for:
• SERVICE DELIVERY throughout the Technical Information Division. Includes
PROCESSES (metrics, re-engineering, job costing, project management, project
start-up procedure), RESOURCES, Equipment (specifications - initial and updates,
purchasing), Software, (evaluation, purchasing), Materials, Product
Development, Staff (recruitment, induction, training, job definitions,
assessments, motivation).
ACCOUNT MANAGEMENT to meet required Sales contribution, Customer Care,
Complaints Procedure, Satisfaction Questionnaire, Regular Contact/Visits

Technical Publications Manager [reporting to Financial/Managing Director]
Initially based at Wokingham Office, then Gosport Office, finally Eastleigh
(Southampton). Responsibilities included:
• SUPERVISION of staff (ca. 60) to meet budgets and clients’ requirements,
recruitment of new staff
• SELLING the company’s product (Technical Publications, Retrieval Systems and
Training)
• COSTING new work, producing PROPOSALS, preparation of annual and monthly
BUDGETS, sales and work in progress MANAGEMENT FIGURES
• Actively involved in the assessment and PROCUREMENT of hardware and
software for networked document processing systems
Also involved in the development and marketing of computer-based training and
information retrieval systems, on-line documentation, interactive video, multimedia. During this period, a significant proportion of contracts were indirectly or
directly for NATO (NACISMA) on satellite communications projects.

Assistant Manager [reporting to Managing Director]
Responsibilities included, in addition to those of Project Leader, the RECRUITMENT of
new staff, preparation of sales and Work-in-Progress MANAGEMENT FIGURES

Project Leader [reporting to Office Manager]
Responsibilities included, in addition to those of Technical Author, the SUPERVISION
of staff at project level, to meet budgets and clients’ requirements, COSTING new
work and producing PROPOSALS

Technical Author [reporting to Office Manager]
Responsibilities included WRITING MAINTENANCE MANUALS, USER MANUALS AND
SOFTWARE DESCRIPTION MANUALS to several military and commercial specifications,
for a wide variety of subjects as listed below. This involved the interpretation of
basic engineering information such as circuit diagrams or software code listings.
• Aircraft Autopilot System (AvP 70)
• Radio Communications Equipment (EMER, AESP, commercial)
• Data Communications Systems (commercial)
• Ballistics Control Software (US Mil Specs)
• Automatic and Special-to-Type Test Equipment (commercial)
• Radar Antenna Control System (commercial)
• Aircraft Instrumentation (ATA 100)
• Meteorological Sensors, Equipment and Systems (JSP series)
• Radar Homing and Warning Receiver (AvP 70)
• Sonabuoy System (AvP 70)
• Process Control for Manufacturing Equipment/Machinery (commercial)