Senior Manager (equivalent to ‘Director’) (Standard Chartered Bank, UK ) 11/04 – 07/06

Group Human Resources – Global responsibility to build and deploy HR policies and procedures (Quality initiative based on Six Sigma, Lean, JIT and Change management) for ‘Group Resourcing’. Reported to Group Head of Resourcing (HR).
• Prioritisation of strategic issues and identification of metrics for improvement in different geography and businesses – Mentored/ Led initiatives to set up new HR policies and procedures in all 56 countries.
• Mentored end–to–end projects globally on cost, quality, volume and services to accommodate hiring need arising due to strong growth as well as employee attrition in all 56 countries.
• Managed projects and stakeholders for changes in processes, technology as well as people related issues.
• Vendor selection for Service Improvement Program (SIP) in the Group Human Resources as well as for outsourcing payroll system globally.

Debt Capital Market (DCM) – Global responsibility to build and deploy process centric methodologies (based on Six Sigma, Lean, JIT and Change management) to mitigate risk, increase efficiency and improve service quality in Debt Capital Market.
• Managed end-to-end process mapping for all products in Debt Capital Market (Securitization, Fixed Income, Credit Derivatives, Syndications, Secondary Loan Trading and Distribution) to standardize processes and identify risk.
• Developed risk tracking system and mitigation strategy to enhance audit ratings for all products in Debt Capital Market – Developed Dashboards (with focus on Risk, Business, Cost and Capacity) and institutionalised its production and review.
• Built strategy for global roll out of process centric methodology to mitigate Operational risk.
• Coached/ trained senior leadership team and process owners on process improvement methodologies and its benefits.
• Worked on customization, design, deployment and continuous improvement of Process Management Model.

Business Support Manager (Six Sigma Master Black Belt) 12/03 – 11/04
(Reported to the Chief Operating Officer and Chief Financial Officer of Standard Chartered Bank, India Region)
• Assisted the Chief Operating Officer in driving company wide strategic agenda and handled related projects.
• Mentored Six Sigma projects in the capacity of a Master Black Belt in Consumer Business Service Delivery.
• Designed and implemented a model to monitor the performance of team members in Retail Banking operations.
• Led a team to design and develop Legal Database System. Developed Legal procedure manual as well.
• Developed and institutionalise Dashboard/ Scorecard for Retail Banking,, Property Management and Human Resources.
• Coordinated with external consultants for development of operating manual and control standards of a subsidiary.
• Accomplished ‘Peer Bank Analysis’ project to compare year end financial performance with competitors.
• Did financial analysis for feasibility of strategic projects.
• Managed agenda for Senior Team meetings and worked with key participants to ensure successful outcomes.
• Built strong network with senior management and their team in Operations and Support functions.

Six Sigma Black Belt (Worked for Scope International –subsidiary of Standard Chartered PLC, UK) 06/02 – 12/03
(Supported back end operations for Consumer Banking - Credit Card, Secured/ Unsecured lending, Wealth Management).
• Did a Black Belt project to decrease company-wide infrastructure cost by US $154,000.
• Designed (DMADV) a process to decrease turn around time by 80% in procuring administrative goods and services.
• Mentored 21 Green Belt projects and six sigma initiatives resulting in process effectiveness and savings of US $640,000
• Trained/ Coached Six Sigma Yellow Belts, Green Belts, Internal Black Belts and Champions.
• Responsible for successful process audit of Account Services and Credit Operations.

GE Capital International Services, India 2001-2002
(Business Process Outsourcing Unit and Indian subsidiary of GE Capital, USA)

Six Sigma Black Belt (Supported back end operations for US based Credit Card business of Wal-Mart and Home Depot).
• Managed projects for improvement in Call Quality at Call center using Six Sigma methodologies.
• Led a team to develop (using DMADV) automated schedule bidding system at Call center.
• Worked in a team to digitize reporting systems to reduce paper generated reports and enhance its accessibility.
• Trained/ Coached Green belts and Yellow Belts.

• Undertook projects and proposal development in the area of supply chain management, process re-engineering and software selection for existing/ prospective clients. Researched clients’ requirements, did research and analysis on clients’ competitors, compiled business information on industry as well as the client’s business, evaluated different solution options and documented Deloitte’s credentials/ qualifications as per client’s requirements.

• Responsible for accessing, analyzing and reporting customer attrition from different segments and sub-segments. Analyzed credit card data information to evaluate the effectiveness of attrition and retention program. This helped the upper management in formalizing strategy for customer attrition and retention.
• Undertook research and analysis for account closure from different retention and attrition points. Presented reports and recommendation to upper management on regular basis for proper action and strategies.
• Worked on a project on feasibility study of ‘Electronic bill presentment and payment (EBPP)’. Did research on competitor’s analysis, cost/ benefit analysis and trends in EBPP to help in developing vendors and infrastructure.

Manager – Operations/ Engineering/ Projects (Maintenance Engineer in the company’s Management cadre)
• Project Management: Led a team of professionals to build a factory to produce biscuits and cookies at New Delhi. The project was completed in time with 12% cost savings.
• Worked in a multifunctional team for development and introduction of a new product. The project entailed transitioning of processes from France to India.
• Managed regular and preventive maintenance of a manufacturing unit and factory buildings.

Management Trainee (Rotational)
• Rotational hands-on experience in Operations, Engineering, Marketing, Finance, Purchase, Information system.
• Process/ Quality: Independent responsibility of rectifying process and product quality of a contract packer unit (franchisee unit). The project resulted in better quality products and 21% increase in productivity.