I have been responsible for the conception and development of Futurestate, a vehicle for the promotion and delivery of a wide range of IT consultancy services. By leveraging my 20 years of experience in the IT Service Management arena I have been able to develop a number of services which deliver fast results to organisations who need help with managing their IT teams and partners.

Recent consultancy assignments have included the development of ISO 20000 compliant IT Service Management processes and procedures for one of Scotland’s most successful law firms. I have worked directly with Chief Executive and IT Director to re-energise the IT Team and their external partners resulting in increased productivity and improvements in the delivery of internal software development projects.

I have also been involved in the assessment and selection of a disaster recovery strategy on behalf of a major commercial property management business. This project included identification of business requirements and their translation in to formal Prince 2 project documentation.

Futurestate has also been chosen to act as the European reseller of EasyCMDB. In this capacity I have been involved in the development of opportunities in the UK, Ireland and Portugal, including formal sales presentations, proposal production and securing the first sale of EasyCMDB in Ireland.

I have recently invested in a web based referral management business. I have been heavily involved in the preparation of the business plan, financial forecasting and marketing strategies for this business which highlights my passion for entrepreneurial projects.

Founded and developed an IT consultancy and service management business, growing from turnover of £123,000 to £1.1 Million

Responsible for all aspects of the operation of the company over the period. I focused on the development of people and procedures to support sophisticated, high quality delivery of projects and services to a broad range of corporate and public sector clients. Key initiatives over the period included;

•Established a reputation for consistent delivery of high quality IT support staff, project managers and consultants.
•Re-branded and re-positioned the company in 2000 to address the SME market place.
•Implemented PRINCE2 project disciplines supported by Microsoft Project technology to control all aspects of project delivery.
•Created a service management centre to support outsourcing of key helpdesk activities on behalf of clients which handled up to 120,000 incidents per annum.
•Adopted the Investor In People standard (IIP) as part of an overall strategy to develop staff to support the achievement of company objectives
•Developed financial systems, controls and Key Performance Indicators (KPI’s) across the business to ensure effective management.