Currently I am working as a multi dimentional treatment foster carer. My duties are many and varied.

Cross function user support. Offering help, advice and assistance to all users of Contractorplus (Repairs & maintenance system) Symology (Street Care Officers system) Tranman (Fleet Management system)
Liaison with external supplier for fixes for reported problems. Co-ordination of new software releases. Testing of software prior to implementation into live systems
Delivery of training programs, and supply of training documentation. Update of training documentation after new software releases.
Business analysis leading to specifications of new system functionality to suit the needs of the users
Assisting in the development and implementation of new modules on Fleet management system
Development of management reporting, using applications or third party reporting tools such as Cognos Impromptu and Power Play and Seagate Crystal Reports
Identification and mapping of business processes to system functionality
Participating in high level meetings, minute taking when necessary
Extensive use of all Microsoft Office applications
Use of other corporate applications such as SX3 (Housing management System) and GIS (Geographical Information system) for cross referencing of data
Logging of calls from users, using Heat, call logging system
Acting as administrator to Contractorplus, Symology, Tranman and Uniform/GIS applications. Setting up and maintenance of users access rights, security and passwords.
Setting up and Maintaining User Defined Screens and Letter Templates in Uniform.

Liaison with external suppliers
Set up and maintenance of system configuration
Extensive testing of system functionality
Set up and testing of bespoke developments
Reporting faults, & problems to suppliers
Participating in working group meetings
Minute taking
Set up and maintenance of system configuration documentation
Development of training documentation
Delivery of training courses to end users
Frontline user support
System administration, control of user access, passwords & menu’s
Data mapping from old applications to new

Interviewing potential residents of the unit.
Assessment of homeless priority under the homeless persons act.
Investigation to establish applicants need as priority homeless or not priority homeless.
Assisting younger residents in the development of lifeskills.
Operation of a key Work/mentor system to ensure residents had recourse to information, advice and assistance wherever possible.
Provision of statistical information to the Resettlement Agency who provided funding.
Liaison with various functions within the local authority.
Liaison with outside bodies.
General office administration.

Processing of Housing applications.
Carrying out Homeless interviews.
Carrying out investigations on homeless cases to establish if applicants were in priority need under the homeless persons act.
Analysis of the housing waiting list and allocation of suitable council properties to meet needs and priority.

General clerical work.
Processing of all housing benefit claims for council and private tenants
Reception duties.
Assistance with rent collection sheets and entry of data into a ledger.
Review of housing benefit applications when upgrades to allowances/pensions/benefits were introduce.
Working to tight deadlines and under pressure.
Dealing with telephone enquires.