Global Transformation Management to maximise vendor value and mitigate risk through vendor negotiations, pricing and financial support. Sharing of knowledge, best practices and learning within the field of commercial vendor management. Migration of Global IT infrastructure including Mainframe, Unix/Wintel Midrange, Desktop, Helpdesk and peripherals.
Achievements
• Project Management of Service Delivery team (2,200 FTEs) transfer from Infrastructure to Off-shore Application Support vendor.
• Project Managed transformation (NT4 to W2003) activity from supplier to ensure full benefits of €1Billion outsource achieved.
• Vendor Management (IBM TCS.) for delivery of contract and change control to fulfil commitment from supplier.
• Commercial negotiation of contract changes and operational risk e.g. process for benchmarking price review.
• Evaluation and planning for IT Infrastructure capability for MiFID and other regulatory requirements

IT Outsource Programme Management for migration of IT infrastructure. Managing the transformation activity including SLA completion and Application Development project delivery. Managing delivery of projects to meet service requirements consistent with end customer expectations.
Achievements
• Established Project Management Office with strategic supplier and strengthened project capability to deliver programme.
• Managed delivery of ADM and Infrastructure contract and change control to fulfil commitment from supplier (IBM).
• Managed transformation activity from supplier to ensure full benefits of Intelligent Customer Function outsource achieved.
• Negotiated service enhancements and commercial project pricing with supplier without losing original SLA commitments.

On time on budget £3Bn PFI Public sector mobile technology solution, ensuring delivery to customer satisfaction and ensuring contractual hurdles are met through complex tri-party contract delivery. This involved contract management of 53 interlinked PFI contracts for the delivery of Service to a Public body.
Achievements
• Prince2 based project managing delivery contractual goals for each of the individual 53 contracts.
• Assisting in the set up of new PFI frame work agreements for other major government bodies under OJEU rules.
• Multi million change control deals demonstrating fulfilment of service performance requirements (SLAs) against VFM tests.
• Bid Management Process for new business development with other Ofcom approved GCAT Public sector users and live testing.

BPO Outsource, Product and Risk Management, responsible for ICT infrastructure projects to assess and prioritise the opportunity and mitigate delivery risk.
Achievements
• Development of global outsource ICT bids, customer focussed negotiation PFI customers in the UK, Germany and EU.
• Business models and TUPE and commercial risk appraisal and mitigation full outsource models versus TCO models.
• Ongoing contract, service and project management adequately provided with technology refresh for PFI deals.
• Negotiated service levels (SLAs) performance remedies and benchmarked prices.

Owner/Director of start-up Broadband IP VPN product networking company offering Managed IP solutions to SMEs

Co ordination and mentoring of Prince2 Project Managers in the $500m roll out of new Data Centre capability across Europe.
Achievements
• Negotiate and established commercial relations including price and SLAs with internal business units and 3rd parties
• Developed the pricing system on SAP for the new line of business and controlled budget.
• Produced PID and business case for a management buy out
• Project Managed product roll out across 10 different European countries.

European channel management and e commerce development for $500 million of income.
Achievements
• Set up pan European cross border trading reporting and recording operational teams in response to Euro launch.
• Identified KPIs for best practices and accelerated roll out ($7M pa impact).
• Defined, documented and rolled out channel measurement statistics and service levels.
• Reengineered operations to a pan European team approach.

Promoted through corporate finance to role. Responsible for Commercial Workstream on £300M outsource to Accenture.

Promoted into role after 18 months as financial accountant. Commercial analyst supporting the management team decision-making

Experience in general consulting to Financial Service, Insurance and FMCG market