March – Present ‘07 Client: Northgate Information Systems
• Service and repairs to Primary & Secondary schools IT equipment throughout N.Ireland
• Network profile management within Active Directory
• Problem solving of hardware and software faults including smart boards UPS’s and Servers on a daily basis covering a multitude of sites.
• Received great feedback from Northgate and school representatives

Oct - January '07 Client: Hewlett Packard / Bank of Ireland
* Remote configuration management of Laptops and PC's using Radia HP Openview Application Manager to the needs of each staff member of BOI Corporate
* Configuration of Lotus Notes, SAP, Aviator, Hyperion, and various financial packages. etc
* Network profile management within Active Directory
* Pilot scheme testing and error diagnosis of packaged MSI software installations
* Problem solving of hardware and software faults on a daily basis.
* Achieved outstanding feedback from Bank of Ireland Staff and HP.

Oct Client: ALDI (Ireland)
* Installation of MW Sarian ADSL/GPRS and IR routers
* Software upgrades on linux based, laser debit card systems
* Terminal, cabling and router testing
* Problem solving of hardware and software faults.
* Excellent client facing skills including document writing and asset recording

Jun - Aug Client: Ulster Bank / Royal Bank of Scotland

* All aspects of onsite desktop installations in Ulster banks
* Experience of performing site surveys and producing site diagrams
* An extensive knowledge of LAN Connectivity and experience of working with laptops, desktops and thin clients
* Installation of rack mounted servers, removal and installation of desktop machines, asset recording and problem solving of hardware and software faults.
* Optimisation, integration, migration and troubleshooting skills
* Ethernet flavours, QOS and switching technologies and windows and Unix flavours.
* Excellent client facing skills including presentation and document writing and the ability to create innovative designs, content and accurate documentation

Major achievements included the successful integration of every location, with the Royal Bank of Scotland.

Working along side the project manager of the second largest project in HP and functioning effectively with a network of colleagues around the globe in a virtual team to achieve the goal of complete and effective ICT asset management.

Daily activities required development and testing VB, ASP, SQL and SharePoint applications, planning systems, installation of software, maintenance of development servers and databases and helping customers with IT asset management queries.

Major achievements included developing secure training portals, reporting portals and issue ticketing systems which in turn increased the efficiency of asset managers and the development team, productively managing and enhancing part of one of the largest Ethernets in the world with a potential audience of 350,000, and the successful development of a tool to make and distribute opt-in electronic newsletters to update sales teams, managers and clients on a monthly bases.