Seller 241775 - Wimborne, Dorset, UK

Rating:

Unrated (New)

Hourly Rate:

£80.00

Available From:

Now

Overview:

I am an experienced customer experience specialist, focusing on callcentre environments using a 'sales through service' ethos
I offer a range of services around customer experience and sales performance improvement including customer and staff satisfaction surveys. My day rate is £500

: Hourly rate shown includes a discount of 10% for registered charities.

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CV

I am known for straight talking and for simplifying complicated issues to find a common sense solution. I am creative in my approach to problem solving and employee engagement and enjoy coming up with new ideas. I have strategic marketing experience, hands on marketing experience and I am familiar with most CRM software packages in addition to a reasonable working knowledge of Adobe in Design, photoshop, Excel, Word and Powerpoint.Seeing the ‘wood from the trees’ is my speciality.Currently working as Group Head of Customer Experience for a FTSE100 company, I have more than fifteen years experience in B2B sales, marketing, account management and customer service. I am intelligent and resourceful and highly self motivated. Making a name for myself within such a large organisation is an achievement in itself and I enjoy my work immensely and take on every challenge with passion, energy and enthusiasm. I have achieved a great deal since joining xxxxxxx, including project managing a test group of front line agents to achieve improvements in all key metrics, including sales performance, customer satisfaction, AHT and repeat contacts..

Employment History

(ongoing)

Head of Marketing

(ongoing)

Group Head of Customer Experience

Education

(Sep 1986 to Jul 1992)

Parkstone Grammar School

GCSE Maths, English Literature, English Language, French, Geography, Latin, Biology, Chemistry and Physics.
A-Level Biology and French

Currently studying with the CIM for a Post Graduate Professional Marketing Diploma covering strategic planning, managing marketing performance and analysis and evaluation.

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